Bikerbuyz is completely dedicated to customer satisfaction.

If you have any suggestions or comments please contact us at sales@bikerbuyz.co.uk

Should you feel that the goods are of unsatisfactory quality then we will be pleased to refund the cost of the purchased item on receipt of the returned goods or to send a replacement.

Please note that any refund will not include any additional costs for one off artwork or postage but the base price of the glassware.

Goods must be returned by recorded delivery or some other traceable method along with a copy of the purchase order. We will not be liable for postage on returns. We reserve the right to reject any return if we consider the complaint to be unreasonable, unjustified, frivolous or of the customers own making. This does not affect your statutory rights

All goods are packaged securely and should reach you in perfect condition.

Bikerbuyz cannot guarantee against breakages in transit and therefore as an option we do offer an "insured" postage rate so that a claim can be madse against the carrier to recover the costs and we can then supply wou with a replacement.

Bikerbuyz uses Royal Mail as standard within the UK

On overseas sales weighing up to 2kg Bikerbuyz will mail using Airmail services. Above this weight we have to currently use the standard Parcelforce service.

We are continually looking at cheaper alternatives for carriers and when we find one our rates will be reduced accordingly!